1. Purpose
- Ensure that personal data is not retained longer than necessary.
- Define how and when personal data will be securely deleted or anonymised.
- Respect user rights concerning their personal data.
2. Scope
- Personal data collected through our website, CRM systems, communication platforms and offline channels.
- All employees, contractors and third-party service providers who process data on our behalf.
3. Data retention periods
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected:
| Data type | Retention period |
|---|---|
| Client contact information | 5 years after last interaction |
| Property transaction records | 7 years (legal / accounting purposes) |
| Marketing and newsletter data | Until consent is withdrawn or 24 months of inactivity |
| CVs and job applications | 12 months unless extended consent is obtained |
| Website analytics and cookies | Per cookie lifespan (up to 24 months) |
In some cases, legal or regulatory obligations may require us to retain data for longer periods.
4. User-initiated deletion requests
You have the right to request deletion of your personal data at any time. To request deletion, contact us:
📧 info@impalarealestate.com
📞 +971 2 447 8017
📍 702, Wadi Al Niyabiyah St, Al Nahyan Area, Abu Dhabi, U.A.E
We will verify your identity and respond within 30 days. In some cases, certain data may be retained where:
- Required by UAE law.
- Necessary to complete an ongoing transaction.
- Needed to resolve disputes or enforce agreements.
5. Deletion methods
- Electronic data: secure erasure from servers, databases and backups.
- Paper records: shredding or secure disposal.
- Anonymisation: where appropriate, data is anonymised and retained for analytical or statistical purposes.
6. Exceptions to deletion
- To comply with legal obligations (tax, accounting, anti-money-laundering).
- For the establishment, exercise or defence of legal claims.
- Where necessary to protect the rights or safety of Impala Real Estate, our clients or the public.
7. Policy review
This policy is reviewed annually or whenever there are significant changes to UAE data protection laws, our internal data processing activities, or technology and security standards.
8. Contact
For questions, concerns or deletion requests, please reach out to info@impalarealestate.com.